Remote Support

For less than the Big Box Stores charge for a diagnostic,

We FIX THE PC!

What is Remote Support?

Do you have a computer problem you can't solve? Let our professionals handle it.

With your permission we are able to connect to your computer. We see your screen and are able to take control of the mouse and keyboard. You can sit back and watch as we work on your PC.

To place your order simply fill out the form bellow.

If you have any pre-purchase questions please feel free to e-mail or call us directly.

24 Hour Service Available

(you must call us to obtain 24 Hour service)

918-409-CAT9 (2289)

support@cat9productions.com

Still have questions?

Feel free to call us or scroll to the bottom of this page for some common Q&A.

Services	Description	Price
The "Pamper my PC" Package	Our best value! Services Include: Personal Data Backup* In depth Virus, Spyware & Malware Scan Virus, Spyware & Malware Removal Operating System Optimization Registry Check & Repair Hard Drive Optimizer Windows & Driver Updates Lost Storage Space Recovery Free Anti-Virus Software Installation	$150.00 Flat Rate
The "High Octane PC" Package	Speed up a sluggish PC! Services Include: Operating System Optimization Registry Check & Repair Hard Drive Optimizer Lost Storage Space Recovery Basic Virus, Spyware & Malware Scan	$75.00 Flat Rate
Miscellaneous	Can't find what you need? Not a problem! Other Services Include: Software & Hardware Training Home & Office Networking Operating System Installation Data Recovery Data Backup Other	$75.00 Hourly
Diagnostic Only	Maybe you are not ready to invest in the price of fixing your computer. Allow us to do a Diagnostic on your PC. We will provide you with a detailed "Health Status Report" of your PC and suggest the best course of action. If you decide to purchase one of our services we will not charge you for the diagnostic.**	$45.00 Flat Rate

Pricing

Hourly pricing is quoted as the first hour. After the first hour you are billed in 1/2 hour increments.

Most issues are resolved within the first hour. Diagnostics and Packages are a flat rate and not billed hourly.

There is no tax on any service pricing.

Money Back Guarantee

We can fix over 90% of PC problems remotely. However, there is still that 10% of hardware related issues that are impossible to fix though a remote session. If for any reason we are unable to repair your computer but are able to diagnose the issue, we will refund the cost of the Remote Connection and only charge $45 for the Diagnostic.

Questions & Answers

Question: Is a Remote Connection safe?

Answer: Absolutely. We use government grade 256bit encryption while we are connected to you to ensure that we are the only one's able to see your computer.

Question: Once you are connected to my computer do I lose control over my PC?

Answer: Not at all, You still have complete control. You can still move the mouse and use the keyboard or even close the connection between us and your computer. (while we are working we ask that you refrain from touching the mouse or keyboard so we can do our job more quickly and efficiently.)

Question: When the connection is closed are you able to reconnect at will?

Answer: No. For security reasons each session must be requested by the user. Without your direct invitation and approvals we are unable to connect to your computer.

Question: Do I have to sit and wait in front of my computer for the work to be done?

Answer: In most cases the answer is no. However, there are times when we will require the user to be present.

Question: Do I have to have a PayPal account to pay?

Answer: Not at all. When you are on the payment page simply fill out the card information and click "Review Order and Continue"

Package Details

* The personal data backup requires that you have an external hard drive or USB thumb drive for us to backup your files to.

** You will not be charged for the diagnostic if you opt for further service at the conclusion of the diagnostic.